Social Worker - Head of Resident Management Service 100% - Class 17 - Permanent Contract

• 01 October 2026
• 100%
• Indefinite duration
• Genève
• Log in to see the salary estimation from jobup.ch

The Résidences Prendre Soin et Accompagner (RPSA) are closely linked to the Caisse de prévoyance de l-Etat de Genève (CPEG) as it is their shareholder and real estate owner. Through a private law foundation and two limited liability companies (Sàrl), all three being non-profit, RPSA's mission is to operate buildings for elderly people and to offer services there adapted to their level of autonomy and their security needs.

In order to complete our teams, we are recruiting a :

Social Worker - Head of Resident Management Service 100% - Class 17 - Permanent Contract

In this function, you will devote the majority of your activity to the support and management of Residents' affairs, while assuming a local management role with the team.

Mission Description

You ensure the administrative, social, and financial management of residents' affairs, in respect of their rights, their interests, and their autonomy. You accompany them, as well as their relatives, in the necessary steps and collaborate closely with the various professionals and partners concerned.

In parallel with this field activity, you will devote part of your activity to the supervision and coordination of a small team, under the responsibility of the service director.

In this capacity, you will notably be required to :

• Evaluate the social, administrative, and financial situation of residents upon entry and during their stay, in order to identify their needs, their resources, and the risks, and to anticipate difficulties likely to impact their social or financial situation;
• Analyze complex situations and develop adapted social support strategies;
• Implement preventive measures in order to avoid precariousness or the loss of rights and intervene in at-risk situations, notably in cases of precariousness, non-payment, or isolation;
• Search for concrete solutions to the problems encountered, notably through the mobilization of existing resources, financial aid, and the network, and propose measures allowing for the long-term securing of the residents' situation;
• Offer individualized support to residents faced with social, family, or adaptation difficulties, by ensuring an accessible presence on site and by promoting the expression of their needs;
• Advise and support residents and their relatives in their procedures as well as in sensitive or crisis situations;
• Ensure the maintenance of social rights and the regular updating of situations, by preparing, submitting, and following up on requests with the competent bodies (supplementary benefits, AI, AVS/LPP, health insurance, OCPM, debt collection office, Protection Court, social assistance, etc.);
• Compile files and ensure their follow-up until completion, including renewals and requests for financial aid or specific support, in collaboration with the administrative secretary;
• Collaborate with protection authorities, curators, and institutional partners and maintain an external network allowing for easier access to resources and adapted solutions;
• Work in close collaboration with the administrative secretary and the residents' accounting department in order to ensure a coordinated management of situations and the follow-up of financial issues, notably in cases of non-payment;
• Participate in the integration and exit processes of residents by ensuring the continuity of their social support;
• Ensure the maintenance and traceability of social files, write necessary correspondence, and guarantee the confidentiality of information, the accuracy of data as well as compliance with the legal and institutional framework;
• Organize and supervise the Resident Management team, coordinate its activities, and support employees in the exercise of their responsibilities, by promoting a work environment based on collaboration, communication, and skill development;
• Guarantee, in collaboration with the service director, the consistency of practices and the quality of services across all sites, and report to him situations likely to affect the functioning, organization, or quality of services;
• Participate in the coordination and organization of the residences in an interdisciplinary dynamic and actively collaborate with other managers and services of the institution;
• Contribute to the evolution of practices and processes and lead or participate in projects related to your field of activity, as well as in institutional processes regarding quality and social and environmental responsibility.

Your Profile

• Bachelor's degree in Social Work from HES-SO, social service option, or training deemed equivalent;
• Proven professional experience in the social field, ideally 7 to 10 years;
• Experience in supporting elderly people or in a medico-social environment, an asset;
• Knowledge of the Geneva social network;
• Experience in the coordination or supervision of a team;
• Certificate in local management or equivalent training, desired;
• Knowledge in the administrative, financial and/or accounting field, desired;
• Excellent command of French, both oral and written;
• Good command of standard IT tools; knowledge of the SADIES software, an asset.

You distinguish yourself by your interpersonal skills, your respect, your empathy, and your availability. You possess good relational and pedagogical skills and know how to create a relationship of trust with interlocutors v