Medical Practice Assistant (80% - 100%)

L-EOC, the multisite hospital of Ticino, is present with its institutes throughout the entire cantonal territory for a total of 1-000 beds. The organization allows for the effective combination of a local approach and a global vision, guaranteeing the population a global and local hospital offering, regardless of where the services are required.

Thanks to the commitment and competence of the more than 6-500 collaborators and their attention toward human relations, l-EOC ensures quality healthcare by taking care of over 41'000 inpatient patients per year and providing over 600'000 outpatient consultations.

To complete our team of Medical Secretariats at the Ospedale Regionale di Lugano, we are looking for a

Medical Practice Assistant (80% - 100%) #

Profile: ##

The person we are looking for to strengthen our team is capable of effectively managing time and priorities, even in the presence of high workloads and urgent situations, including telephone triage. The ideal candidate approaches their duties with a sense of personal responsibility, is comfortable both working independently and within a dynamic team, demonstrates strong organizational and interpersonal skills and concrete attention to the needs of patients. They know how to maintain clarity and stress control during periods of heavy workload, show openness to learning new activities, a proactive spirit and orientation toward continuous improvement, thanks also to the application of constructive self-criticism.

Necessary requirements: ##

• Federal Certificate of Capacity (AFC) as a Medical Practice Assistant (mandatory!)
• Experience gained in the function will constitute a preferential qualification
• Ability to manage emergencies, stressful situations, and telephone triage
• Strong sense of personal responsibility and ability for constructive self-criticism
• Strong aptitude for working in a dynamic team
• Strong aptitude towards patient assistance and administrative support tasks
• Strong aptitude for learning new tasks and proactivity
• Good knowledge of IT tools. Familiarity with the electronic patient record will constitute a preferential qualification
• Robust mastery of the Italian language. Spoken and written knowledge of other national languages, as well as English, will constitute a preferential qualification.

Start date: ##

to be agreed

Complete applications including motivation letter, curriculum vitae and copies of study and work certificates must be received by 15 October 2026 only in electronic format.

Applications sent by post or e-mail will not be taken into consideration, nor will applications that do not meet the required qualifications.

Further information can be requested from Mr. Luca Bortone (Luca.Bortone@eoc.ch), Head of the Medical Secretariats of the Ospedale Regionale di Lugano (ORL).