Medical Practice Assistant (80% - 100%)

• 01 October 2026
• 80 - 100%
• Indefinite duration
• Lugano

L-EOC, the multisite hospital of Ticino, is present with its institutes throughout the entire cantonal territory for a total of 1-000 beds. The organization allows for the effective combination of a local approach and an overview, guaranteeing the population a global and local hospital offering, regardless of where the services are requested.

Thanks to the commitment and competence of the more than 6-500 employees and their attention toward human relations, l-EOC ensures quality healthcare by taking care of over 41'000 inpatient patients per year and providing over 600'000 outpatient consultations.

To complete our team of Medical Secretariats at the Ospedale Regionale di Lugano, we are looking for an

Medical Practice Assistant (80% - 100%)

Profile:

The person we are looking for to strengthen our team is capable of managing time and priorities effectively, even in the presence of high workloads and urgent situations, including telephone triage. The ideal candidate approaches their duties with a sense of personal responsibility, is comfortable both working independently and within a dynamic team, demonstrates strong organizational and relational skills and concrete attention to patient needs. They know how to maintain clarity and stress control during high-load moments, show openness to learning new activities, a proactive spirit and orientation towards continuous improvement, also thanks to the application of constructive self-criticism.

Necessary requirements:

• Federal Certificate of Capacity (AFC) as a Medical Practice Assistant (mandatory!)
• Experience gained in the function will constitute a preferential qualification
• Ability to manage emergencies, stressful situations and telephone triage
• Strong sense of personal responsibility and capacity for constructive self-criticism
• Strong aptitude for working in a dynamic team
• Strong aptitude towards patient assistance and supportive administrative tasks
• Strong aptitude to learn new tasks and for proactivity
• Good knowledge of IT tools. Proficiency with the electronic patient record will constitute a preferential qualification
• Robust mastery of the Italian language. Spoken and written knowledge of other national languages, as well as the English language, will constitute a preferential qualification.

Start date:

Complete applications including a cover letter, curriculum vitae and copies of study and work certificates must arrive by 15 October 2026 only in electronic format.

Applications sent by post or email will not be taken into consideration, nor will applications that do not meet the required requirements.

Further information can be requested from Mr. Luca Bortone (E-Mail schreiben), Head of the Medical Secretariats of the Ospedale Regionale di Lugano (ORL).