Team Leader Patient Management - Emergency Center for Children and Adolescents

The emergency centers for adults and children / adolescents of the Inselspital are available for patients and their relatives 24 hours a day, 365 days a year. Patient management ensures administrative admission and supports the medical and nursing teams in a dynamic and demanding environment.

As a team leader, you will lead around 15 employees professionally, personally, and organizationally. Together with your team, you will ensure reliable 24-hour operations and actively help shape the further development of patient management.

What awaits you

• Participation in the definition of departmental goals as well as the derivation and implementation of the corresponding team goals
• Ensuring demand-oriented duty and deployment planning in 24-hour operations
• Responsibility for the recruitment, introduction, support, and further development of employees
• Ensuring complete, correct, and timely administrative patient admission
• Guaranteeing a binding flow of information within the team as well as towards the relevant interfaces
• Active co-design and implementation of process optimizations, digitalization, and automation projects
• Processing and coordination of complex operational situations in daily business
• Operational collaboration as a patient manager in the emergency center

What you bring with you

• Completed commercial, medical-administrative, or comparable service-oriented vocational training
• Several years of professional experience in healthcare, preferably in patient admission, patient administration, or in an emergency environment
• Proven leadership experience; further training in leadership, management, or organization is an advantage
• Good knowledge of the Swiss social insurance system and administrative admission processes
• Very good German skills in speaking and writing as well as good oral skills in French and English
• Confident handling of digital work tools and a strong affinity for digitalization and automation
• Strong organizational, communication, and conflict resolution skills
• High service orientation with a calm, binding demeanor -- even in hectic or stressful situations

Our offer

• A responsible leadership position with real creative freedom at a central interface of emergency care
• Active co-design of processes, digital ways of working, and the strategic further development of patient management
• A varied activity in close cooperation with different professional groups
• A structured induction with personal support when starting the new role
• A collegial team that relies on reliability, mutual support, and partnership-based cooperation

Questions about the position?

Further information will be gladly provided by

Margret Nadenbousch
Head of Patient Management Emergency Centers and Specialized Revenue Assurance

+41 31 664 28 21