Medical Assistant - Customer Service - 100%

Introduction

Unilabs is the largest provider of medical laboratory diagnostics for prescribers and hospitals in Switzerland and employs around 800 people.

Your Tasks

• Management of the telephone switchboard
• Management of Customer Service email inboxes
• Transmission of analysis results
• Drafting and management of various correspondence
• Handling complaints from practices, clinics and hospitals
• Advising doctors on pre-analytical protocols
• Management of non-conformities and file modifications
• Addition of analyses

Your Profile

• Scientific or medical training (laboratory technician or medical assistant diploma)
• Good knowledge of common medical analyses, typical results and pre/analytical protocols
• In-depth knowledge of medical practice and hospital practices with a minimum of 5 years of experience
• Comfortable with IT tools and demonstrating speed
• Good oral and written command of French
• English and/or German would be an asset
• Ease on the telephone and interpersonal skills
• Excellent sense of customer service and listening
• Autonomy and initiative, solidarity in teamwork
• Stress resistance
• Management of priorities
• Rigor, care and professionalism
• Flexibility due to irregular hours

We Offer

• An exciting and dynamic work environment with a lot of internationality
• Taking responsibility and unfolding your potential
• A positive working atmosphere with a partnership and appreciative corporate culture
• Attractive fringe benefits as well as a 40-hour week and 5-weeks vacation
• Annual fee for your personal analyses and special prices for radiological advice from the Unilabs Group

Contact details

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