Team Leader Patient Admission 100 %

Would you like to make a direct contribution to excellent patient care through your leadership work? Then become part of our Central Patient and Referrer Management (PZM), the central hub for patients, families, referrers, and internal specialist departments at the UKBB. In this versatile leadership role, you are one of four team leaders in the Patient Management Center (PZM). You will take over the personnel and professional leadership of the inpatient admission and day clinic with four employees, the IV coordination with two employees, as well as the emergency admission with seven employees. In doing so, you will be actively supported by a deputy. You will actively help shape administrative processes, further develop workflows, and ensure that patients and their families are accompanied professionally, efficiently, and in a service-oriented manner from the first contact.

Start date: immediately or by arrangement

Your tasks

• Personnel, professional, and organizational leadership of the teams in the inpatient admission and day clinic, IV coordination, and emergency admission
• Responsibility for ensuring efficient and service-oriented administrative processes along the patient pathway
• Central contact person for patient-related administrative processes and interfaces
• Further development, optimization, and documentation of processes and workflows
• Promotion of a customer-oriented, quality-conscious, and constructive team culture
• Assumption of delegated tasks from the department management, including evaluations, reporting, as well as the management of the personnel deployment planning system (PEP Polypoint)
• Close cooperation with internal and external stakeholders
• Active participation in the operational day-to-day business in the inpatient admission and day clinic

Your profile

• You have completed commercial training or a comparable qualification and bring experience in the medical-administrative field; ideally, you have also completed further training in healthcare or in the field of leadership
• You have several years of professional and leadership experience, preferably in healthcare, in a patient-oriented service organization, or in the environment of health insurance companies
• You are proficient in using common Microsoft 365 applications and ideally bring experience with SAP IS-H or other clinical information systems
• You have good oral English skills; knowledge of French and/or Italian is an advantage
• You are characterized by a high degree of personal responsibility, resilience, flexibility, and reliability
• Your way of working is structured, solution-oriented, and networked
• You convince through strong communication and leadership skills
• You value interdisciplinary cooperation and enjoy linking medical, nursing, and administrative requirements

Our offer

• A varied and responsible leadership role with scope for design
• The opportunity to actively further develop central administrative patient processes
• A modern and future-oriented working environment in a leading university children's hospital
• Cooperation with dedicated interprofessional teams
• Contemporary employment conditions as well as attractive social benefits
• Diverse opportunities for professional and personal development
• A motivated team that is looking forward to your support

Contact

For general questions about the position or the application process, our HR team will be happy to help you by telephone. Further information will be gladly provided by Ms. Yvonne Schröder, Head of Patient and Referrer Management, T .

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